Contact ITCore
Let's talk about your IT infrastructure
Call, write, or submit a request — we'll respond within a business day. No phone-selling, no "free trial audits". We discuss the task, agree on steps, then the technical work starts.
How to reach us
Describe your task — we'll get back to you
Fields marked with an asterisk are required. We don't share your data with third parties and only keep it to respond to your request.
The company
Garm Inc SRL
A limited liability company registered in the Republic of Moldova. We work on a contract basis with clearly defined responsibility and sign NDAs before sensitive discussions.
- Legal entity
- Garm Inc SRL (Societate cu Răspundere Limitată)
- Country
- Moldova
- Office
- Chișinău, str. Nicolae Iorga 3, of. 5
- Operating region
- Moldova + clients worldwide
- Business hours
- Mon–Fri, 09:00–18:00 (Europe/Chisinau)
- Critical services
- 24/7 on-call under SLA (for retainer clients)
- Brand
- ITCore
About contacting us
How quickly do you respond to requests?
Within a business day. Requests sent during working hours usually get a reply in 1–3 hours. Night and weekend requests are handled on Monday morning — unless there's a critical SLA incident on an existing infrastructure.
Do you sign NDAs and how do you protect our data?
Yes. We sign an NDA before technical discussions. Client credentials are stored in a corporate password vault (Vaultwarden / 1Password Business) with MFA and audit logs. Engineers' machines are encrypted, with EDR. Personal data from the form is used only to respond and is not shared with third parties.
Do you work with companies outside Moldova?
Yes. Our core base is Moldova, and our clients come from all over the world. Most of the work is remote; on-site visits are arranged per contract terms when needed.
Can I just ask for a technical consultation without a contract?
For existing clients and partners — usually yes, as day-to-day work. For new companies we formalize standalone consultations as a short project (contract + hourly payment). It protects both sides: you get accountability, we get clear boundaries.
I need urgent help with an incident — where should I write?
Call us. Existing clients have an on-call channel in the ticketing system. For new companies a call is the fastest path: we triage the incident and take it on under T&M until a contract is signed.
Do you answer email on weekends?
Occasionally, if we're near the keyboard. A reliable reply is Monday morning. For critical events, retainer clients have a 24/7 SLA via the ticketing system and phone — email is a slow channel for such cases.