ITCore: managed IT services provider in Chișinău, Moldova

We take over the day-to-day running of a company's IT, or one part of it, and stay accountable for it under a contract. Each area has an engineer who knows it well: networks go to a network engineer, 1C and UNA to a database specialist, security to a security engineer. That's the main difference from hiring one admin. Nobody's vacation stops the work, and nobody leaves taking the only copy of the passwords.

The service catalog covers 13 areas:

• Server and virtualization support: Windows Server, Linux, VMware vSphere, Proxmox VE, Hyper-V, Docker and Kubernetes.
• Network infrastructure, VPN and Wi-Fi: MikroTik, Cisco, FortiGate, UniFi; site-to-site VPN, SD-WAN, ISP failover.
• Information security: FortiGate NGFW, SIEM (Wazuh, Splunk), EDR/XDR, MFA, private penetration tests, incident response.
• Backup and disaster recovery: Veeam, Proxmox Backup Server, immutable and off-site copies, scheduled test restores.
• Monitoring, alerting and logging: Zabbix, Grafana, Prometheus, Graylog, with an on-call shift.
• 1C and UNA server support: 1C:Enterprise 8.3 and UNA (Oracle SRL) servers, database tuning, backups. Infrastructure only, no configuration programming.
• Microsoft 365 and cloud: Exchange Online, Teams, SharePoint, Intune, migrations from Google Workspace and on-prem Exchange.
• Active Directory and identity: AD DS, Entra ID, GPO, SSO, onboarding and offboarding automation.
• Workstation and laptop fleet: golden images, Intune Autopilot, patch rings, BitLocker, inventory.
• Helpdesk and user support: tier 1 and 2, a ticketing system with SLA timers, a knowledge base.
• CCTV and access control: Hikvision, Dahua, UniFi Protect, access control linked to AD.
• IP telephony and virtual PBX: Asterisk, 3CX, FreeSWITCH, Teams Phone, CRM integration.
• Virtual CIO (vCIO): IT strategy, budget and architecture for a few companies at a time.

You can contract the whole set as managed IT support under a monthly contract, a fixed-price project such as a migration or office move, or hourly work from 5 hours.

Every engagement starts the same way. A 30–60 minute intro call, an NDA, then a 1–2 week audit of hardware, servers, network, backups, security, 1C/UNA and licenses. The audit ends with a risk map, and the report is yours to keep even if you choose another provider. Onboarding takes 2–4 weeks: we take over credentials through a password manager, connect our monitoring and ticketing, and close the critical risks in the first month.

After that, the work is visible. A monthly report covers incidents, planned work, new risks and recommendations. Larger clients also get a quarterly review with leadership. Every change to the infrastructure goes into a change log, and engineers' actions are logged.

If a client leaves, the contract ends with 30–60 days' notice, and we hand over passwords, documentation, diagrams and open tasks. Infrastructure we build is meant to be handed to the next engineer without anyone saying "only I know how this works."

ITCore isn't a call-out service that fixes something, hands it over and leaves you to it. We stay with a client from the first audit onward: we put the infrastructure in order, run it day to day, and plan how it develops. Monthly reports and quarterly reviews with leadership keep that plan honest. Our client relationships typically last years, and the infrastructure should get better over that time, not decay.

Security starts with the basics: MFA, tested backups that ransomware can't encrypt, EDR on endpoints, network segmentation and patching.

For companies that need continuous detection, ITCore runs 24/7 SOC monitoring together with an MSSP partner. ITCore connects the event sources, sets up the stack (SIEM, EDR/XDR, DLP, Fortinet with centralized event collection), writes the playbooks and investigates incidents inside the client's infrastructure. If the client has its own security team, response decisions stay with it. One example is a multinational with 1,500+ employees across seven locations, where the 24/7 SOC was built together with the client's own security team. SOC pricing is calculated after an assessment of the infrastructure. More in our article What a SOC is, who needs it and why it costs so much.

Hosting is part of managed IT, not a separate product. Client websites and services under support run on the Garm group's own infrastructure, behind Garm WAF, watched by the on-call shift and backed up every night. On that platform we apply updates and close vulnerabilities ourselves. If a service moves to the client's own servers, updates and security move to the client, and the contract says so. Several clients have moved their servers into our cloud this way, among them a 50-store retail network and a five-branch travel agency network.

We don't name ITCore clients, on purpose. Saying whose infrastructure we hold tells attackers where to aim and puts both the client and us at risk. Case studies are anonymized, with real numbers:

• Multinational corporation, US + EU + Asia: Microsoft 365 for 1,500+ employees, FortiGate in each of seven offices, DLP, SOC 24/7 with the client's security team. Read
• 50-store retail network: UNA in every store, 700+ concurrent RDS users, 10 websites with 300,000+ daily visitors behind a WAF, a move off ten-year-old hardware at about the same cost. Read
• Travel agency network, Moldova + Romania: five branches, 60 users, RDS farm, Zero Trust VPN, SIEM on every server. Read
• Bakery and confectionery plant: recovery after a ransomware attack, network rebuilt on FortiGate, XDR on endpoints. Read

All case studies

The Garm group was registered in Moldova in 2017 as Garm Inc SRL. Inside it, the team built up its work on servers, networks, security, virtualization, 1C, UNA, Microsoft 365, CCTV and IP telephony for clients in HoReCa, distribution, logistics, construction, travel, the public sector and IT. In 2026 that work became a separate brand, ITCore.

The engineers on the team have 20+ years of experience in IT infrastructure between them, and the standards come from the founder's background as an IT director. Before Garm, he ran IT for a chain of 50 restaurants in Moldova and for an FMCG group with a meat plant, 30 restaurants, 50 retail stores, a fleet of 100+ trucks and a 15,000 m² logistics center. He still sets how the team designs systems, writes documentation and makes architecture decisions.

ITCore is part of the Garm group, which also builds websites and its own CRM/ERP platform.